Frequently Asked Questions

Timeline Digital's only office is its headquarters at 3rd Floor, Silver City Plaza, G-11 Markaz, Islamabad 44000, Pakistan. It has no offices in other cities or countries. Delivered remotely from our Islamabad headquarters, with scheduled video meetings in your working hours; on-site visits only when agreed in the contract.

Monday to Friday, 9:00 to 18:00 Pakistan time (PKT, UTC+5). That is 08:00 to 17:00 in the UAE, 07:00 to 16:00 in Qatar and Saudi Arabia, and 05:00 to 14:00 in the UK during British Summer Time (04:00 to 13:00 in winter). Meetings, demos and reviews are scheduled in your working hours on the days both teams are working, and the meeting times are agreed at the start of each project.

Timeline Digital has 1,200+ software developers (software engineers) and 85+ management professionals. To be unambiguous: the engineering and development team numbers 1,200+, while the 85+ figure refers to the management group (project management, business analysis, quality assurance, security review and client support), not the number of engineers. These figures count direct and group-company employees, not a freelancer network, which is why we always state the definition alongside the number.

Timeline Digital was founded in 2013 in Islamabad, Pakistan, by Usama Asif. It previously traded as Timeline Digital Solutions; the brand is now Timeline Digital and the legal entity is Timeline Digital (Pvt.) Ltd.. Since 2013 it has delivered 1,500+ projects for clients in 25+ countries.

Timeline Digital has served clients in 25+ countries. Its main markets are Pakistan, United Kingdom, United Arab Emirates, Qatar, United States, Germany, Canada, Australia. It also takes on projects in Saudi Arabia. Every market is served remotely from the Islamabad headquarters, which is the company's only office.

Usama Asif, the founder, leads Timeline Digital as CEO and CTO. He founded the company in 2013. He is supported by named leads for engineering, development, quality assurance, design, cloud infrastructure, delivery management and marketing, and a management group of 85+ professionals. The leadership page lists each lead and the decisions they own.

Duration depends on scope, and we prefer honest ranges to fixed promises. The factors that stretch or shorten a timeline are the number of modules and user roles, third-party integrations, migration of data from legacy systems, and how quickly decisions and feedback come back from your side. A focused, well-defined application takes far less time than a multi-module enterprise platform. During scoping we turn your requirements into a written schedule with milestones, so you know what will be reviewed and when before the project starts.

Timeline Digital works in five steps: Understand, Plan, Select Technology, Pilot, and Build & Scale. First we understand how your business works and the problem to solve. Then we plan the solution around your workflow (modules, roles, approvals, automation, reports and integrations) and select the technology that fits your requirements rather than a fixed stack. Before the full project, you choose 2 to 3 key modules for a free pilot, so you can test our work on real software. Once you approve the pilot, we agree the scope, milestones and commercial terms, and build, deploy, support and scale the complete system. Any requirement outside the approved scope is reviewed and agreed before additional work begins, so changes to cost or delivery are transparent and agreed in advance. A project manager is your single point of contact throughout, backed by the engineering team. The full step-by-step description, including what we need from you at each point, is on our process page.

Three models cover most needs. A project build suits a system with a clear goal: a written specification, a free pilot of your key modules, then the full build with clear change approval. A dedicated team suits ongoing product work: named engineers who work as an extension of your team, month to month, with the freedom to grow or shrink. A support retainer suits live systems: an agreed monthly window for maintenance, fixes and small improvements. Many clients start with a project build and move to a retainer once the system is live. We will tell you plainly which model fits, including when a smaller engagement is the right answer.

Send us your requirements through the contact page. We ask questions and tell you honestly whether we are a good fit. If we are, we plan the solution with you and build a free pilot of 2 to 3 key modules before the full build begins. An NDA can be signed before you share anything sensitive. The initial consultation is free, with no obligation to proceed.

Yes. We sign non-disclosure agreements before any detailed requirements discussion, and we are comfortable working under your template or ours. Confidentiality carries into delivery as well: access to your code, data and documents is limited to the people working on your project, and the contractual obligations survive after the engagement ends. Much of our client work, including public-sector programs, runs under strict confidentiality, so this is standard practice for us rather than an exception.

Access to client data is restricted to the people working on your project, with role-based permissions and encryption in transit and at rest. We build with the data-protection rules of your market in mind, such as GDPR or UK GDPR, and compliance is confirmed per project rather than claimed in advance. We can deploy to the cloud region your rules require or to your own infrastructure. Our practices are described on our security and data protection page.

No. Timeline Digital does not hold ISO, SOC 2, PCI DSS, HIPAA or similar certifications, and does not claim to. We build with the security and data-protection requirements of each project in mind (for example GDPR or UK GDPR, or sector rules), and compliance is confirmed per project with your own advisers, not claimed in advance. Our practices are described on the security and data protection page.

Support agreements define response times by severity: critical production issues get the fastest response, and minor requests are scheduled. The exact windows depend on the tier you choose, and they are written into the contract rather than implied. Every agreement states what counts as an incident, how to report one, and what you can expect at each severity level. The tiers and their terms are described on our service level agreements page.

Yes, privately. Many of our engagements, including government and enterprise work, are under NDA, so we do not publish client names or testimonials on this website. During a serious evaluation, references and project documentation are shared privately, under NDA where required. We would rather be honest about that constraint than show logos we are not permitted to show.

Yes. Timeline Digital designed and built a bilingual Arabic and English platform for a public-sector program in Qatar, replacing paper-based beneficiary and donor services with one secure online system. It is documented on this site as an anonymized case study: the client is not named for confidentiality, and nothing in it implies endorsement by any government authority.

You keep everything you have paid for: source code, documentation, data and deployment access. We provide an orderly handover to your internal team or a new vendor, including a walkthrough of the codebase and infrastructure. There are no punitive exit clauses, and confidentiality obligations continue after the engagement ends. Systems we build are documented so another competent team can take them over, which we consider a basic professional obligation rather than a favor.

Yes. Qatar and the UAE are among our main markets, served remotely from Islamabad. Our office hours, Monday to Friday 09:00 to 18:00 Pakistan time, are 07:00 to 16:00 in Doha and 08:00 to 17:00 in Dubai, so meetings are scheduled on the days both teams work. We build Arabic and English interfaces with full right-to-left support. Our published case study is a bilingual public-sector platform in Qatar.

Yes. We take on projects for organizations in Saudi Arabia, served remotely from our Islamabad headquarters; we have no office or legal entity in the Kingdom. Our office hours are 07:00 to 16:00 Saudi time, Monday to Friday, and meetings are scheduled on the days both teams work. We build bilingual Arabic and English systems.

Yes. US clients are served remotely from our Islamabad headquarters. Our office hours (09:00 to 18:00 Pakistan time) fall overnight in the US, so live meetings are agreed at the start of the project and scheduled in your working hours, with written progress updates and staging environments you can review at any time. Contracts are in English.

Yes. Pakistan is our home market and where the company was founded in 2013. We build for organizations across the country from our Islamabad headquarters, which is our only office; clients in Lahore, Karachi, Rawalpindi and other cities are served remotely, and can visit the Islamabad office when a project calls for it.