GovernmentQatarPublic sector and charitable services
Qatar Government Digital Platform
Timeline Digital designed and built a bilingual Arabic and English digital platform for a public-sector program in Qatar, replacing manual, paper-based handling of beneficiary and donor services with one secure online system.
The problem
The program handled applications, approvals and support services for beneficiaries through paper forms, spreadsheets and disconnected tools. Staff in different departments could not see the same case information, applicants had no online channel, and reporting to leadership took days of manual work. The platform also had to serve Arabic-speaking and English-speaking users equally well, which meant full right-to-left and left-to-right interface support rather than a translated afterthought.
What we did
- Discovery workshops and business analysis with program stakeholders
- User experience and interface design for both language directions
- System architecture and development
- Data model design and migration from existing records
- Quality assurance and user acceptance testing support
- Deployment and post-launch support
What changed
- One bilingual platform replaced paper forms and disconnected spreadsheets
- Departments now work from a single shared view of each case
- Applicants gained an online channel for requests and status tracking
- Management reporting moved from manual compilation to on-demand views
Client name withheld under confidentiality
One secure platform
7 parts delivered
- Beneficiary registration and profile management
- Case management with department-level workflows and approvals
- Service request submission and status tracking for applicants
- Donor and contribution handling
- Role-based administration for program staff
- Management reporting and audit views
- Bilingual Arabic and English interface with full right-to-left support
