E-commerce ERP integration so orders, stock and refunds stop being re-keyed

Yes. WooCommerce exposes a REST API and webhooks, so orders can flow into the ERP while stock, prices and product data flow back. The design depends on your ERP, your plugins and your hosting. We assess these first and confirm the approach before building. For the design detail, read our ERP and e-commerce integration guide.

Keep one stock pool in the ERP and push available-to-sell quantities to every channel, not raw on-hand stock. Update fast-moving lines on every movement, hold a small safety buffer, and run a scheduled comparison to catch missed updates. Marketplace-fulfilled stock should be its own location, so the pool stays truthful.

Not always. One store and one mainstream ERP can use a direct API link or a maintained connector. Add a queue or integration platform when several channels, retries and monitoring matter. The test is simple: if a failed message would be lost, you need something that stores and replays it. See integration patterns.

Each return is linked to its original order. The refund, the stock status (resaleable, damaged or written off) and the credit note are posted together and matched by order reference, so finance can tie them to the payout. Partial refunds, refunds without a return and marketplace-initiated refunds are decided in the planning step.

Buy a maintained connector when you have one store, a mainstream ERP and standard processes. Build custom when channels share stock, the ERP is custom or older, bundles and B2B prices do not map, or finance needs settlement-level posting. Compare both on your own orders first; we will say honestly if a connector fits.

Often, depending on what each marketplace offers sellers: documented APIs, report downloads or file feeds, within its rate limits and rules. We assess each one before promising a design. Tell us the marketplaces, order volumes and ERP, and we will say what is feasible. Check the platform's current API documentation too.

Yes. The usual rule is one owner per record: the store owns the checkout, the ERP owns stock and accounting, and the CRM owns sales conversations. Customers and orders then reach the CRM and the ERP from the same event. See ERP and CRM integration for the field-level view.

You contact us and we agree the 2 to 3 key flows to prove, for example order import and stock sync. We build them as working software, free of charge, and your team tests them on sandbox or sample data. You decide on the final agreement only after testing, so nothing is committed before then.

There is no fixed timeframe: the schedule for your e-commerce integration is set from your requirements in the Plan step. A free pilot of 2 to 3 key modules comes first, you test it, and the full project starts only after you approve it. Long-term support under a service level agreement (SLA) follows launch.

Timeline Digital does not publish prices for custom software, because every project is custom. The price follows the channels, flows, ERP, monitoring and support you need. It is agreed in writing after requirements analysis and the free pilot, and any change outside the approved scope is agreed with you before extra work begins.

You do. Connector, field-mapping and queue code transfer to you on full payment, with documentation, so you can host it where you choose and have another team maintain it. Credentials for your platforms stay in your own accounts. Third-party platform software and licences stay with their providers.