Mobile Applications

Employee & Field Apps

Mobile tools built for teams on the move — field technicians, drivers, inspectors and staff — that capture work on site, run offline, and sync into your back office.

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Illustrative example

Employee & Field Apps: the overview

Work done in the field usually gets recorded twice: once on paper or memory on site, and again back at the office. That delay and re-entry causes errors, slow invoicing and no real-time visibility. A field app lets your team capture the job where it happens — photos, forms, signatures, time and materials — and sends it to your systems.

We build the app around your actual field workflow — job dispatch, checklists, inspections, proof of delivery, service reports — and make it work offline, because field teams are often out of signal. When a connection returns, captured work syncs, and the app shows staff anything still waiting to upload, so the office sees completed work and can update schedules and invoices without waiting for paperwork.

The result is faster, more accurate operations: less re-keying, quicker billing, and visibility of what’s happening in the field. Because it’s custom, it fits your jobs and process and connects to the back-office systems you already run.

Illustrative example

What Employee & Field Apps includes

Job Dispatch & Scheduling

Send jobs to the right person with details, location and priority.

Offline Data Capture

Forms, checklists, photos, signatures and time/materials captured offline.

Inspections & Reports

Structured inspections and service reports generated on site.

Location & Proof of Work

GPS, timestamps and proof of delivery or completion for accountability.

Back-Office Sync

Sync to your ERP, CRM or operations system when back online, with conflict rules agreed per record type.

Roles & Security

Role-based access, encrypted on-device storage and secure handling of field and customer data.

Who Employee & Field Apps is built for

Field service & maintenance

Dispatch jobs and capture service reports from site, offline.

Logistics & delivery

Proof of delivery, routing and status updates from drivers.

Inspections & compliance

Structured, auditable inspections completed on the ground.

Any team away from a desk

Replace paper and re-entry with capture at source that syncs.

Illustrative example

Is field service app development the right choice?

A good fit when

  • Field staff record work on paper or in messages, and someone re-keys it at the office.
  • Work happens where signal is weak: sites, basements, rural routes or warehouses.
  • You need photos, signatures, GPS and timestamps as proof of work.
  • Jobs are dispatched from an ERP, CRM or job system that the app can connect to.

Consider another option when

  • A field service product already covers your job types and integrates with your back office; configuring it may be faster.
  • Staff only need to view schedules, not capture data; a mobile-friendly web page may be enough.
  • Your job process differs by person and is not written down. Standardize the checklists first.

Usually in a first release

  • Job list and job detail for field staff, fed from your dispatch or job system
  • Offline forms and checklists for your main job types, with photos and signatures
  • Sync with conflict handling, and a clear view of items not yet uploaded
  • Office view of completed jobs and proof of work
  • Distribution to staff devices through your MDM or the app stores, from accounts in your name

Outside the first release unless agreed

  • Route optimization, live vehicle tracking or telematics integration unless agreed
  • Customer-facing notifications or apps
  • Invoicing or payroll logic inside the app (completed work is sent to the systems that do this)
  • Support for devices or scanners not on the agreed list

Anything outside the approved scope is reviewed and agreed before work begins. See how we work.

Data, controls, responsibilities and ownership

Data migration and integrations

  • Offline data is stored encrypted on the device and synced in the background when a connection returns.
  • Conflict handling is agreed per record type: for example, the office version wins for job details, field entries are merged, and true conflicts are flagged for an office user to resolve.
  • Jobs, customers and assets come from your ERP, CRM or job system through its API, so sync depends on that API being available and stable. If it needs building, that is scoped separately.
  • Photos and attachments upload separately from form data, so a weak connection does not hold up the job record.
  • Rugged devices and barcode scanners are supported where the manufacturer provides an SDK or standard input.

Roles, approvals and audit

Field, supervisor and office roles
Field staff see their assigned jobs; supervisors reassign and review; office staff approve and close.
Device management
Company devices enrolled in your MDM, so app installs, updates and lost-device wipes are controlled by your IT team.
Proof of work
GPS position, timestamps, photos and signatures attached to each job, and not editable after submission without a logged change.
Audit trail
Each sync, edit and approval recorded with user, device and time.

What we need from your team

  • Current paper forms, checklists and job types, with the rules for each.
  • API access to the dispatch, ERP or CRM system, and vendor contacts where needed.
  • The device list, MDM access, and a decision on company-owned versus personal devices.
  • Developer accounts in your organization’s name if the app is distributed through the stores.
  • Field staff to test the app in real conditions, including no-signal areas.

Ownership, support and running costs

  • Project source code, designs and documentation transfer to you on full payment, and your data is yours throughout; see our IP and ownership policy.
  • The Apple Developer and Google Play Console accounts are set up in your organization’s name and the app is published under it. We work in them as invited team members, and signing certificates, keys and push credentials stay in your accounts and custody.
  • Running costs by category: developer account fees where store distribution is used, backend hosting, database and photo storage, push notification services, crash reporting and monitoring, and maintenance for yearly iOS and Android releases. MDM licences are your organization’s existing tools. Amounts depend on users, photo volume and providers.
  • Apple and Google raise their SDK and policy requirements regularly, and apps that fall behind can be blocked from publishing updates or shown to fewer users; a maintenance and support agreement covers this.

Related reading for this decision

How we work

How we deliver Employee & Field Apps

Custom software built around the way your business works. Five steps, with a free pilot of 2 to 3 key modules before the full build.

  1. Step 1: Understand

    We learn how your business works.

    Your requirements, workflow, challenges and goals, understood before anything is recommended.

  2. Step 2: Plan

    We design the right solution around your workflow.

    Modules, workflows, roles, approvals, reports and integrations, agreed before development.

  3. Step 3: Select Technology

    Choose the right technical foundation.

    Technology options matched to your users, security, budget and growth, not one fixed stack.

  4. Free pilot

    Step 4: Pilot

    Test our work before full project development.

    Free. You choose 2 to 3 key modules and we build them first, so you can judge our work.

    The full project starts only after you approve the pilot.

  5. Full project

    Step 5: Build & Scale

    From approved pilot to complete digital system.

    Full development, testing, deployment, training and support, built to grow with you.

Discuss Your Project See How We Work

Guides for this decision

In-depth, practical reading for teams planning this kind of project.

FAQ

Employee & Field Apps FAQ

Yes. Offline capture is central to field apps. Staff can work without signal; data is stored encrypted on the device and syncs when the connection returns. We agree rules for what happens when two people change the same record while offline, and the app shows staff what has not synced yet.

We agree the rule per type of data before build. Typically, office-owned details such as the job address follow the office version, field entries such as notes and photos are merged, and genuine conflicts are flagged to an office user to resolve rather than silently overwritten. Every change keeps its user and timestamp.

Usually, yes. We integrate the app with your back office through its API so dispatched jobs, completed work, time and materials flow between the field and the office. If the system has no suitable API, that is identified early and scoped separately.

Yes. Photos, signatures, GPS location, timestamps and structured forms are standard, providing accurate, auditable proof of work.

Usually. We build for the Android and iOS devices your field team carries, above an agreed minimum OS version, and can support rugged devices and scanners where their manufacturers provide an SDK.

Project source code, designs and documentation transfer to you on full payment, and your data is yours from day one. Developer and backend accounts sit in your organization’s name, and there are no per-user fees from us. Open-source components stay under their own licences, as our IP and ownership policy sets out.

Free pilot

See working software before you commit

Before you commit to the full project, we build 2 to 3 of your key modules as working software, free of charge. Your team tests the pilot, and the full build starts only after you approve it.

See how the free pilot works

  1. Understand

    We learn your requirements and how your organisation works today.

  2. Select pilot modules

    Together we choose 2 to 3 key modules that prove the solution.

  3. Build the working pilot

    We build those modules as real, working software, free of charge.

  4. You test it

    Your team uses the pilot. The full project starts only after you approve it.

Start a conversation

Tell us how your business works.

Describe what is slowing your team down. We will help you work out what to build, and how a free pilot lets you judge our work before the full project.

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What happens next

  1. You send a short brief

    The problem, the people involved and any target date. A senior engineer replies within 4 business hours.

  2. We understand your workflow

    A first call about how your business works today. An NDA can be signed before you share details.

  3. You test a free pilot

    You choose 2 to 3 key modules and we build them first, so you judge real software before the full project.